Return & Refund policy

At alenaleffler.store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with the return and refund process. Please read the policy below for more details on the process and conditions.

1. 30-day return policy

We accept returns within 30 days of the date you received the product. This means you have 30 days to request a return. To be eligible for a return, the product must be returned within 30 days and must comply with the conditions below.

2. Return conditions

To ensure that your return request is approved, please ensure that your product meets the following conditions:

  • New, unused: The product must be in the same condition as when you received it, and has not been used, washed or damaged in any way.
  • Original tags, labels: All tags, labels, and original packaging of the product are intact.
  • No dirt or damage: The product does not show any signs of use, dirt, damage, or deformation.

If the product does not meet the above conditions, we are sorry that we cannot accept the return request.

3. Return Process

To return the product, you need to follow these steps:

  • Step 1: Contact Us

Please contact our customer service department via email or through the form on the website to request a return. You will need to provide the order number, product information, and reason for return.

  • Step 2: Confirm the return

After receiving your request, we will review and respond within 48 business hours to confirm whether the product is eligible for return.

  • Step 3: Send the product back

Once your return request is accepted, you can send the product back to us via shipping service. You will receive specific instructions on the shipping address. Note: The customer will be responsible for the return shipping costs, unless the product is defective or damaged by us.

  • Step 4: Inspect the product

After we receive the returned product, we will conduct a quality inspection of the product. The inspection process may take 30 business days. If the product meets the return conditions, we will proceed with the refund process.

4. Refund

After the product is inspected and accepted, we will refund the amount you paid. Refund times may vary depending on your payment method.

Please note that shipping costs will not be refunded if the reason for the return is not due to our error.

5. Cancellation of order

If you would like to cancel your order, please contact us within 24 hours of placing your order. After this time, your order will be processed and we will not be able to cancel it.

6. Late or Unreceived Refund

If you have received a refund confirmation email but have not received the money in your account, please follow these steps:

  • Check your bank account: Sometimes it can take a few days for the refund to be posted.
  • Contact your card issuer or bank: Sometimes there will be a delay in processing from the bank.
  • If after checking, you still have not received your refund, please contact us for timely support.

7. Contact us

Please contact our customer care team if you have any questions or concerns about our return & refund policy. We are here to support you and provide further clarification.

Email: [email protected]

Address business: 216 Lincoln St, Janesville, WI 53548, USA

Working hours: 9:00 am – 6:00 pm (CST) | Mon – Sat